Privacy Policy

To help you better understand this Privacy Policy, here are some key terms we'll use throughout:

• "PipsLock", "we", "our", "us" refers to the owner and operator of the Services.
• "You" refers to the user, visitor, or viewer of the Services.
• "Personal Information" means any information relating to an identified or identifiable individual.
• "Services" refer to any functionality, feature, website, application, contest, communication platform, or content provided by PipsLock.
• "Cookies" are small files stored on your device that allow websites to remember your preferences and actions.

We collect information in the following ways:

2.1 Information you provide to us directly

• Identification details (e.g., name, date of birth)
• Contact information (e.g., email, phone)
• Account registration details
• Information submitted during contests, surveys, forms, support communications
• Trading account details if you connect trading accounts
• Payment information when you make purchases

2.2 Information collected automatically

• Device information (Device ID, browser type, operating system)
• IP address and geolocation
• Log data (referral URLs, time and date of access, pages viewed)
• Web usage data through cookies, pixels, and similar technologies
• Performance and error data to improve our services

2.3 Information collected from third parties

• Information from linked social media accounts (based on permissions granted)
• Information from brokers or sponsors (especially for contests)
• Data from public databases and marketing partners (where allowed by law)
• Credit verification and fraud prevention information

We use your personal information for the following purposes:

• Providing our Services: To create and manage your account, process transactions, and deliver the features you request
• Personalization: To customize your experience, recommend content, and remember your preferences
• Communication: To respond to your inquiries, send service updates, and provide customer support
• Marketing: To send promotional materials, newsletters, and offers (with your consent where required by law)
• Improvement: To analyze usage patterns, troubleshoot issues, and enhance our Services
• Security: To verify your identity, prevent fraud, and maintain the safety of our platform
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

We may share your information with the following categories of recipients:

• Service Providers: Third-party companies that help us deliver our Services (e.g., payment processors, cloud hosting, analytics)
• Business Partners: Brokers, sponsors, and other partners with whom we collaborate to provide contests, promotions, or joint offerings
• Legal Authorities: When required by law, court order, or governmental regulation
• Corporate Transactions: In connection with a merger, acquisition, or sale of assets
• With Your Consent: In other cases where we seek your permission to share your information

Important: We do NOT sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

4.1 Contest-Specific Sharing

If you register for a PipsLock-hosted contest:

• You acknowledge that your information will be shared with the sponsoring broker for account creation and contest participation.
• Contest account information (such as username, trading results) may be publicly displayed during and after the contest.
• Contest accounts cannot be deleted or made private during or after the contest.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or destruction.

Our security measures include:

• Encryption of sensitive data using industry-standard protocols
• Regular security assessments and penetration testing
• Access controls and authentication procedures
• Regular security training for our staff
• Monitoring systems to detect suspicious activities

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content.

6.1 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

• Block all cookies
• Block third-party cookies
• Delete cookies when you close your browser
• Be notified when you receive a cookie

Please note that blocking certain cookies may impact the functionality of our Services.

6.2 Do Not Track

Some browsers have a "Do Not Track" feature that signals websites not to track your activity. We currently do not respond to Do Not Track signals.

Depending on your location, you may have certain rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information in certain circumstances
• Right to Restrict Processing: Limit how we use your data in certain circumstances
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Oppose processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Revoke previously given consent for data processing

7.1 How to Exercise Your Rights

To exercise any of these rights, please contact us using the information in the "Contact Us" section. We will respond to your request within the timeframe required by applicable law (typically 30 days).

7.2 Verification

To protect your privacy, we may need to verify your identity before fulfilling your request. We may ask for additional information for this purpose.

7.3 Limitations

In some cases, we may not be able to fulfill your request, such as when:

• We need to keep your data to comply with legal obligations
• Your request would adversely affect others' privacy
• The information is necessary for legal claims
• We have compelling legitimate grounds that override your interests

If we cannot fulfill your request, we will explain why.

Our Services are not directed to individuals under the age of 18 (or the applicable age of majority in your jurisdiction). We do not knowingly collect personal information from children.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information from our servers.

We operate globally and may transfer your personal information to countries other than your country of residence. These countries may have different data protection laws than your country.

When we transfer personal information across borders, we take appropriate safeguards to ensure that your information receives an adequate level of protection, such as:

• Using approved standard contractual clauses
• Ensuring recipients adhere to recognized privacy frameworks
• Implementing appropriate technical and organizational measures

By using our Services, you consent to the transfer of your information to countries that may not provide the same level of data protection as your home country.

We retain your personal information for as long as necessary to:

• Provide the Services you have requested
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

The retention period depends on the type of information and its purpose. When we no longer need your personal information, we will securely delete or anonymize it.

In some cases, we may retain certain information in anonymized or aggregated form, which cannot be used to identify you.

We may update this Privacy Policy from time to time to reflect changes in our practices, Services, or applicable laws. The updated policy will be posted on our website with a revised "Last Updated" date.

For significant changes, we will notify you through:

• A prominent notice on our website
• Email notifications (if we have your contact information)
• In-app notifications

We encourage you to review this Privacy Policy periodically. Your continued use of our Services after changes to this Privacy Policy constitutes your acceptance of the updated terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For data protection inquiries specifically, you can contact our Data Protection Officer at dpo@pipslock.com.