Refund Policy

This Refund Policy applies to all purchases made through the PipsLock platform, including but not limited to:

• Premium subscriptions
• Trading tools and calculators
• Educational courses and materials
• One-time purchases
• Contest entries

We offer refunds under specific circumstances as outlined in this policy. Our goal is to handle all refund requests fairly and transparently while maintaining the integrity of our services.

You may be eligible for a refund under the following circumstances:

All refund requests are evaluated on a case-by-case basis. We reserve the right to determine eligibility based on the specific circumstances of each request.

The following purchases are generally non-refundable:

• Contest entries: Once you have entered a trading contest, the entry fee is non-refundable.
• Completed educational courses: If you have accessed more than 30% of course content.
• Subscription services: After the initial 14-day period has elapsed.
• One-time purchases: After the product has been delivered and accessed.
• Promotional or discounted items: Products purchased at special promotional rates.

Additionally, refunds will not be issued in the following situations:

• Trading losses or dissatisfaction with market performance
• Changes in personal financial circumstances
• Failure to read or understand the product description before purchase
• Incompatibility with third-party software or services not provided by PipsLock
• Requests made after the specified refund timeframe has expired

To request a refund, please follow these steps:

Our customer support team may request additional information to process your refund request. Providing clear and detailed information will help expedite the review process.

Refund Request Submission:

• Subscription services: Within 14 calendar days from the purchase date
• One-time purchases: Within 7 calendar days from the purchase date
• Educational courses: Within 7 calendar days from the purchase date, provided less than 30% of the content has been accessed

Processing Time:

• Review of refund requests: 2-3 business days
• Processing of approved refunds: 5-10 business days

Refunds will be processed using the same payment method used for the original purchase:

• Credit/Debit Cards: Refunded to the original card used for purchase
• PayPal: Refunded to the PayPal account used for purchase
• Bank Transfer: Refunded to the originating bank account
• Cryptocurrency: Refunded in the same cryptocurrency at the current market rate

In cases where the original payment method is no longer available or valid, we may request alternative payment information.

Subscription cancellations are handled separately from refund requests:

• You may cancel your subscription at any time through your account settings or by contacting customer support.
• Cancellation will stop future billing cycles, but will not automatically generate a refund for the current billing period.
• After cancellation, you will continue to have access to the subscription services until the end of your current billing period.

To request a refund for a recently purchased subscription, you must submit a separate refund request as outlined in the Refund Process section.

We understand that exceptional situations may arise. In the following special circumstances, we may consider refund requests outside our standard policy:

• Extended illness or hospitalization: With appropriate documentation
• Natural disasters: Affecting your ability to use our services
• Death of the account holder: With appropriate documentation from next of kin
• Major service changes: Significant changes to our service offerings that materially affect functionality

These exceptions are evaluated on a case-by-case basis and may require supporting documentation. Please contact our customer support team to discuss your specific situation.

For any questions regarding our Refund Policy or to submit a refund request, please contact us through one of the following methods:

Our customer support team is committed to addressing your concerns promptly and professionally.